ProcessDiscovery to launch
Listen.Shape.Launch.
One point of contact, from discovery to launch. The timeline below is a guide; business app scope and timing are agreed together.
- 01
Listen
Week 1
Discovery conversation
An unhurried call or visit. Your story, your customers, your competitors, what you’d fix if you could. I take notes; you talk.
You getWritten summary of what I heard
- 02
Listen
Week 1–2
Audit & landscape
A look at your current presence, your search footprint and the shops your customers compare you to.
You getShort audit with priorities
- 03
Shape
Week 2–3
Direction
A focused direction for your identity, website or app — including how customers and staff move through it — tied back to what you said.
You getVisual direction & workflow plan
- 04
Shape
Week 3–5
Design & words
Brand marks, pages or app screens refined with you, with clear wording and interactions that make sense.
You getFull designs, two revision rounds
- 05
Launch
Week 5–7
Build
A fast, accessible website or business app, with the right foundations for search, data and everyday use.
You getWorking build to review
- 06
Launch
Week 7–8
Launch & handover
Go-live, a walkthrough, and the files and guidance you need to use your brand, website or app confidently.
You getFinished work, files & guide